If you remove the comb then its 0. Cancelled my order Customers are chatting about this View conversation. Warranty available for this product Customers are chatting about this View conversation. Yes 1 year warranty available I think. Its trimmer giving how much period warranty Customers are chatting about this View conversation. Is it blade washable? Of course Is it washable blade? How many year the guarantee period is Customers are chatting about this View conversation.
Philips Sonicare Warranty / Guarantee: How It Works & What It Covers
Back to top. Get to Know Us. Purchased a Philips Sonicare electric toothbrush about a year ago. Recently Costco had a small display on their replacement brushes.
Before I bought them I checked out their website to see how to remove the brush from the handle. I called their customer "service" and was told they cannot help me since the warranty does cover the brush and all she could recommend was to buy a NEW ONE!!!! Well since that would never happen I asked if I could send it in and if one of their people could pull it out.
Philips Sonicare Toothbrush Reviews
Guess what she said? For more information about reviews on ConsumerAffairs. The battery life for this toothbrush is short and cannot be repaired. I have bought 2 of these and they last about 16 months before breaking down.
The customer service and support is poor and this company will not honor the warranty. It's not at all cost effective and sent me running to an Oral-B. I have bought 5 Philips Sonicare Diamond Clean toothbrushes during last 4 years. The first three I bought for the family members and myself and they all stopped working in 1.
Customer Questions & Answers
Second time I bought more expensive thinking that company could fix the bugs in the design Maybe it is nice to have an app downloaded and know how you brush your teeth etc. However, the design or hardware work is still the same. Both brushes my husband and mine are stop functioning in less than 2 years. Why company make a very expensive product, advertise this product as the best, but really what it is come down is to waste of your money.
Factory warranty expires and brush "expired" as well. Now I am looking for an alternative Sonicare toothbrush I am now looking for another brand of toothbrush. I am on my 3rd toothbrush and my husband is on his 2nd. They replaced one. Less than a year later it quit.
I called again and was told they had done all they would. I would not recommend this toothbrush and definitely not their customer service. My second Sonicare toothbrush stopped working.
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This is the second one that I have Purchased with in the last four years. If the product is no longer within its warranty period, you can contact the nearest authorized Philips Service Centre directly. To be able to help you efficiently contacting Philips or your dealer, please have available:.
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The model number also sometimes called model ID and serial number or production week can be found in the battery compartment or on the back or bottom of the product. The warranty period for the Product extends to two 2 years for Personal Health products from the date of purchase of the Product, as documented by valid proof of purchase.
Products returned without valid proof of purchase or which proof of purchase has been altered or made illegible, shall be excluded from the limited warranty. During the warranty period, Philips or its authorized service provider will repair, free of charge, parts and modules of a materially defective Product with new or refurbished parts, and return such Product to the Consumer in working condition. Philips will retain defective parts, modules or equipment.
Philips On-Site Repair service is applicable for Products purchased in Singapore from Philips or Philips authorized distributors and retailers.
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This On-Site Repair service is offered to Products located and used in Singapore only and does not extend to any other country. For On-Site Repair service, Philips shall not be obliged to install, dismantle or otherwise work on any Product that is not on ground level e. Except as set forth above, there are no other express or implied warranties. All warranties, conditions or other terms implied by statute or common law including any warranty of satisfactory quality merchantability or fitness for a particular purpose are excluded to the fullest extent permitted by law.
Philips total liability for any damage or loss relating to or arising out of the purchase or use of the Product, regardless of the type or cause of such damage, loss or the form of characterization of the claim asserted e. In no event shall Philips, Philips affiliated companies, Philips authorized distributors and retailers be liable for any punitive, special, incidental, indirect or consequential loss or damage whatsoever including without limitation, damage for loss of revenue, business, profits, goodwill or contracts, business interruption, loss of business information, or any other pecuniary loss , costs, expenses resulting from the purchase or use of the Product, to the fullest extent permitted by law, whether or not Philips has been advised of the possibility of such damage or loss.
These limitations shall apply notwithstanding the failure of the essential purpose of any limited warranty. No carrier, retailer, agent, dealer or employee thereof is authorized to make modifications to this limited warranty and you should not rely on any such representation.
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Philips reserves the right to amend the terms and conditions if necessary. This document only applies to consumer products. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips e. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required.
Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. The warranty does not cover consequential damages including but not limited to loss of data or loss of income , nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.
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